FAQ
In the short term, you may continue to work with the Client Relations Manager who has been assisting you through the selection process. However, for audit-related information, your primary contact, and the person best equipped to help you will be your assigned lead auditor.
Your assigned lead auditor is your point of contact for:
✓ All audit scheduling.
✓ Reviewing documents prior to the Certification Audit.
✓ Coordinating and conducting Certification Audit.
✓ Interpretations on quality management system standard.
✓ Future site additions, location, upgrades and any other related matters.
✓ Most questions dealing with IQC-UK policies and the audit process.
Your assigned lead auditor will want to discuss your expected timing for the required certification activities such as document review and the initial assessment. He/she will need to know if you have elected to have a pre-assessment.
Your assigned lead auditor could be “booked” as far ahead as 3 months or more. It is a good idea to “reserve”
time on their schedule that is realistic and achievable. Should you cancel a scheduled time without ample
notice, your assigned lead auditor may or may not be able to accommodate your needs. In that case, another
lead auditor may be assigned to your account.
There are 3 basic steps to a certification process:
- Document review.
- Initial Assessment.
- Certification Panel Review of recommendation.
The process of resolving a conflict would be to:
- Work with your assigned lead auditor.
- Conduct a joint phone call with your lead auditor and the IQC-UK certification manager.
- Lodge a formal complaint.
Your assigned lead auditor must finalize the audit report, gather all the evidence and submit the package to the
IQC-UK office. The Executive Certification Panel (ECP) reviews this information and the recommendation is
then accepted or, rarely, rejected. If rejected, the auditor may require more information from you. After this
process you will be informed by IQC-UK of your certificate number. This process usually takes 5 working days
after a recommendation is made.
Once the recommendation is accepted by the ECP you could expect your formal certificates in about 7 working
days, which is approximately 2 weeks from the initial audit.
IQC-UK will provide two copies of the certificates at cost included in your certification cost. Additional copies
may be obtained for an additional charge of $20 each.
Notify your assigned lead auditor of your intentions so that he/she can assess whether additional auditing is
necessary. There may be a need to conduct an assessment, depending upon the significance of the changes.
Any assessment activity will be charged at the rates in place at the time of the assessment. There is no charge
to re-issue the certificate following changes.
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